Digital life · Arvanto

Before You Tap

Phone and online scams: how to spot them and what to do

A practical guide to recognising phone and online scams, checking messages and knowing how to respond.

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What is inside

• Clear steps to pause, check and respond when something feels wrong.
• 16 fictional scenarios with explained answers for practice.
• An immediate-help page if you have already shared information or access.
• A protection routine, glossary and guidance on finding official help.

Is this for you?

For anyone who wants to approach unexpected calls, messages and links with greater confidence. Also for helping someone close to you without blame or overwhelm.

This is an educational guide. It cannot guarantee fraud prevention or recovery of money; procedures depend on your country and provider.